Giving you confidence to start your B&B

Helping create great guest experiences

B&B Courses to Help You Start Up or Improve Your Bed & Breakfast


As featured in Prima Magazine, BBC Radio Gloucestershire and Luxury Bed & Breakfast Magazine


You have always dreamt of making that lifestyle change to start a Bed & Breakfast by the seaside, in the countryside or amongst the hustle and bustle of the city, but you’re unsure how to make the first step.


Fed up of the rat race, we left our professional careers and turned our ordinary four bedroom house into an award winning bed and breakfast. We can show you how to do the same with your property.


People travel from the UK and other parts of the world for our courses. We deliver training on the Shropshire / Powys border and in Berkshire. We’re also available for private consultation for bed and breakfasts and holiday lets.

How to Run a Bed & Breakfast will help you learn everything you need to know about launching your own B&B. We are Ken and Paula Hartley, previously of the award-winning B&B, Dean Valley Panorama, and our two-day courses in the South East come highly recommended. But don’t just take our word for it:

“The day spent in consultation was invaluable. We are planning a new business venture and turned to Paula and Ken to get us started. They provided an overview of what we will need to know to be successful in the hospitality industry while simultaneously tailoring that information to our specific situation and business plan. We would highly recommend their services!”

Bruce & Karla Biggs-Gregory

Some people ask why we are not still running our own Bed and Breakfast. The answer is simple – it is because we found that we enjoyed helping other people more than ourselves!

We have years of experience running our own successful B&B, so rest assured there is lots of practical knowledge to share. Plus as we are no longer running it, that means we can give our clients 100% of our focus. On our B&B training courses, there is no danger of us being distracted because a B&B guest hasn’t arrived, or a food delivery is late….

Our training is held in a hotel, where we have exclusive use of a room which means we get on, uninterrupted, with providing first class training.

If you want to learn all about the practicalities of running a B&B, as well as our money-saving and time-saving tips, How to Run a Bed & Breakfast is definitely for you.

Or maybe you are already up and running with your guest house and would like a refresher to increase occupancy… do get in touch with us!

Again, our ‘How to Run a Bed & Breakfast’ courses are based on experience. We left our 9 – 5 corporate jobs and took the leap of setting up our own businesses of property renovation and holiday letting, so we know how apprehensive (and excited) you feel. We were in your shoes; but we went on to turn an ordinary four-bedroomed house into an award-winning bed and breakfast. Plus we did it from scratch with limited funds… and achieved occupancy of 50% and doubled profits by the end of year two.

“What a great and informative trip it was, thank you for your time. Now starts the process of assimilating everything and forging the larger plan. I look forward to staying in touch with you both and working together again.”


“I just wanted to thank you very much for my course over the weekend. It was exactly what I was hoping it would be and has definitely given us a good grounding to be able to start looking at potential properties.”


Benefit from:

– Practical advice on ways to save money and time and in turn increase your profit –

– Insider trade secrets to provide you with information you can’t find on the internet –

– A balanced male and female view – and we don’t always agree! –

– Tips on how to work together 24/7 if you are in a relationship –

– Advice on how to do things on a budget or no expense spared –

– Meeting others in the same position as yourself and exchanging ideas –

– Learning from people who have run both a Bed and Breakfast and a Holiday Let –


If you have any questions at all, please call us on 01547 560323 or fill out the online enquiry form below.

In addition to our training courses, we do offer a bespoke consultancy service. Please ask for details.

Get in touch