Two-day B&B training courses

Ken and Paula Hartley’s Bed and Breakfast training is based upon years of hands-on experience running a B&B. We focus on how we can save attendees both money and time whilst making ownership of a B&B as much fun as possible. Although we have on occasion run online B&B training, our two-day courses are face-to-face and provide the biggest benefits.

Our ethos is to be as flexible as possible with dates, and we will aim to fit in with your requirements if possible, as we hold our courses at our home on the Shropshire/Powys border in Whitton, Knighton, close to the Offa’s Dyke path.  Our attendees are from all over England, Scotland, Wales and sometimes abroad and most choose to stay locally. (The cost of accommodation is not included in the course price.) We would be happy to recommend bed and breakfast or guest house accommodation.

The training covers four main sections in detail:

Property, Location & Practicalities for Your B&B

How to find the right property and Planning & Building regulations

How the location affects business and the way you run your B&B

How to manage your bookings and take payments including Channel Managers

Equipping your rooms & layout and security

Legislation and licences

Marketing & Advertising Your B&B

Finding the right target market for you

Where to advertise

How to choose booking engines

Building your website

Social media

Finance & Record-keeping for Your B&B

How to find finance

How to set the right price and card payment systems

How to make a profit and projecting your profit

How to write a business plan

Dealing With Customers and Making the Lifestyle Change

Types of guests and how to deal with them

How to respond to reviews

What your life will really be like

How to work with your partner 24/7

How to plan

We have hosted people from all walks and at all stages of life on our courses, including a couple expecting their first child, a retired lady from Africa wanting to show other people her beautiful native country, people looking to leave long corporate careers and others who have received inheritance money and want a new start.

The cost of the two-day course is £240 per attendee. If two people from the same organisation attend, you’d enjoy 10% off the total price. We would certainly recommend you both attend if you are starting out as a partnership. A non-refundable deposit of £100 per attendee is required to secure your place, with the balance payable on arrival at the venue.

The course runs from 10am – 4pm both days . Our courses are held either at the weekend or mid week, whichever is your preference. Please contact us to set up a mutually convenient 2 days.

We are recommended by and are members of The Bed & Breakfast Association, which is the UK’s trade association for B&Bs. On our B&B training course, we explain how and why you might want to consider joining the association yourself.


What will I get to take away from the course?

 You will receive free of charge:

  • The full set of presentation slides, copyrighted and for your own use only
  • An electronic pack containing further details plus all sorts of useful information
  • A certificate confirming you have completed our courses, which is essential if you need funding as you can present it as evidence of your commitment to your new career

For an extra charge you can purchase the following:

  • A fully automated Excel Spreadsheet set up for keeping your Management Accounts (special discount price for course attendees)
  • A fully automated Excel Spreadsheet set up for Projecting your income (special discount price for course attendees)


TO BOOK, PLEASE CALL 01547 560323, 07823 322292 OR CLICK THE BUTTON BELOW:


If you prefer, instead of attending our two-day course, you can use our bespoke Consultancy service.

This is where we visit you at your home or your B&B to analyse your specific requirements. We listen to your story and vision then use our inside knowledge to provide you with recommendations based on your own budget and timescales. The goal is to help move you forward to greater profitability and efficiency. From designing a business plan for a Bed and Breakfast to getting the best out of your team, we can help. You will have benefit from advice from two consultants for the price of one. We provide a balanced male and female view.

Alternatively, you can visit us in our home in Shropshire. Contact us on 01547 560323 or complete the form at the bottom of the page for a quote on your bespoke requirements.

“I would just like to say how much I enjoyed meeting you both and for all the info you have parted with including how to poach an egg, your demo Ken is in my head forever!”

Anne Gelder

“Your feedback on our business plan was helpful and has given us lots to think about. The weekend course helped us to gain an insight into the trade and has given us a focus for moving forward with our plans for the future.”

Alison & Daniel

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